Community Partners

Community-based organizations (CBO) are the last-mile connectivity point for at-risk and vulnerable populations that require medical and social care. They are able to seamlessly and continuously connect and engage their members through SMS, listen to inputs and responses at scale, and create a deeper and trusted connection with their communities.

  • Available on web and mobile
  • Flexible member targeting
  • Culturally and linguistically sensitive content
  • Sequenced, scheduled and ad hoc outreach
  • Automated two-way workflows
  • 110+ auto translate languages
  • Phone number validation (landline, out of svc.)
  • Outreach attempts and activity reporting
  • Integration and interoperability with partner systems
  • HIPAA, TCPA, CCPR, CCPA compliant with highest levels of data privacy and security

Other Ecosystem Partners/Enterprises

Trust helps enterprise organizations like telecom, housing, employment, and others connect with community members through the trusted community partner channels to bring them critical and needed products and services. Organizations that use traditional tools like email, print, and other media realize the inefficiencies in these channels. Trust helps them partner with community partners that have developed trust with community members over the years, and thus accelerate provisioning the right products and services.

Case Studies

Case Study 1

Improving Access to Care and Enrollment Through Medi-Cal for Older Adults

Trust partnered with CCHI (California Coverage and Health Initiatives) and partner community-based organizations to increase awareness, engage community members to support Medi-Cal enrollment and referrals to social service and other county programs.

The community partners were able to reach deep into communities, share information and resources pertinent to enrollment but also guide and support other social determinant gaps. They were able to translate outreach in 81 languages, gather responses and feedback in native languages, provide a secure and compliant way for community members to engage with community partners.

Results and Outcomes (2023)

Case Study 2

CalAIM Community-centered Engagement and Activation

Trust’s community-first outreach approach, aligning Managed Care Plans, Enhanced Care Plans (ECM) and Community Supports (CS) providers has proven highly effective in engaging hard to reach members, increased ECM enrollment activity and improved closed loop referrals.

Trust’s CalAIM partners, are ECM (Enhanced Care Management) and Community Service (CS) providers, engaging their populations of focus to increase assessments and closed-loop referrals intended to improve the quality of life and health outcomes of this Medi-Cal population. Community Supports programs offered by our partners include housing navigation, deposits, housing sustaining services, recuperative care, medically tailored meals, short term post hospitalization, day habilitation, and asthma remediation.

Results and Outcomes (2023)

Case Study 3

Beyond CalAIM

Trust’s Community Partners and Managed Care Plans see their community first engagement as the foundation for a continuous and deepening community with their members.

Community Partners

  • Continue using and expanding the programs and types of assistance.
  • Building and scaling community outreach organization's core and affiliate programs
  • 80% of CalAIM ECM and CS using HH application for more than 2 months have expanded use of the platform beyond CalAIM

Managed Care Plans

  • Leverage community engagements through partners to activate communities and engage through trust for other programs and needs
  • 100% of sponsors have run more than one program through Trust solution

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